This is your customer account number. Customer Service Representatives may ask for your Customer Account Number to help them review your account when you call or come in with questions.
Please refer to “New Charges” for the monthly bill total. The “New Charges Due Date” indicates the date by which those new charges are due to FPUA without penalty.
Every customer account and service contains a meter number that is specific to that account and service. This is how your usage is tracked each month so that we can calculate your monthly charges.
This is the number that was shown on your utility meter on the dates that the FPUA technician read your meter (see #2 Meter Read Dates). Your monthly usage is calculated by subtracting Current Read minus Previous Read, to tell us how much of that service you have used during the billed period. For electric, usage is measured in kilowatt hours (kwH). For water, usage is calculated in gallons. For natural gas, usage is calculated in cubic feet of natural gas (CCF).
The listed dates show the days that your utility meter was read by a professional FPUA technician or AMI software. The time period between those dates indicate the dates of service that are covered by this bill.
This is a readiness to serve flat rate charge that includes the cost of operating, maintaining, and improving utility infrastructure. Each utility service (electric, water, wastewater, gas, and internet) is responsible for operating, maintaining, and improving its infrastructure and therefore contains its own flat rate customer charge to cover these costs. This charge also provides the funds necessary to support critical administrative functions of the utility including Customer Service support, Financial Administration, and Facilities Maintenance, to name a few.
This charge is calculated by multiplying your usage (see #5 “Your Monthly Utility Meter Reading) by the associated rate for that utility service. Most utility services are charged on tiered rates that increase as you use more of the utility service. This tiered rate system aims to encourage conservation of natural resources such as the Floridan aquifer and also reduce overload on the utility infrastructure systems such as the electric grid.
Each utility service is subject to its own taxes and surcharges depending upon the utility service and the address that is being served. These taxes are not set by FPUA but rather by local, county, and/or state statutes.
For every utility service, your bill shows your usage history for the past 12 months in the corresponding measurement for that utility service (electric is kilowatt hours; water is gallons where 4 K equals 4,000 gallons; and natural gas is cubic feet of natural gas). This feature allows you to track whether your usage is increasing or decreasing during certain seasons of the year, so that you can plan ahead. Using this feature, you can also identify any sudden fluctuations that might indicate a leak or faulty appliance. Please call a Customer Service Representative if you see a fluctuation that concerns you, we are happy to help: 772-466-1600 ext. 3900.
FPUA provides a billing service to the City of Fort Pierce by including garbage, recycling, and community beautification fees on the combined utility bill. These services (trash collection and community beautification) are provided by the City of Fort Pierce and not by FPUA. Our role is only to provide a simple billing mechanism through which the City of Fort Pierce may collect the necessary fees to run those programs. For more information about these programs, please visit www.CityofFortPierce.com
This is the address associated with the utility services being used and charged on this bill.