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Understand My Bill

Please click the numbers to read more detail about each element of your bill.

Please click the numbers to read more detail about each element of your bill.
#1 - Address of Utility Services Received #2 - Customer Account Number #3 - Past Due Amount #4 - New Charges Due Date #5 - Your Unique Utility Meter Number #6 - Customer Charge #7 - Meter Read Dates #8 - Your Historic Usage #9 - Customer Charge - Readiness to Serve #10 - Monthly Usage Charge #11 - Taxes and Government Surcharges #12 - City Services #13 - Resource Cost Adjustments #14 - Internet Charges

#1 – Address of Utility Services Received

This is the address associated with the utility services being used and charged on this bill.

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#2 – Customer Account Number

This is your customer account number. Customer Service Representatives may ask for your Customer Account Number to help them review your account when you call or come in with questions.

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#3 – Past Due Amount

Important: if you have a balance that is “Past Due,” that balance is due ASAP to avoid shut-off of your utility services. FPUA does everything it can to support our customers but is required to collect fees for the services that we provide in order to remain in good fiscal standing and provide jobs and reliable utility services without defaulting on our own expenses. There are programs available to assist you such as Budget Billing and Project CARE. If you are in need of assistance, please call a Customer Service Representative who can share more information about these programs with you, we are happy to help: 772-466-1600 ext. 3900.

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#4 – New Charges Due Date

Please refer to “New Charges” for the monthly bill total. The “New Charges Due Date” indicates the date by which those new charges are due to FPUA without penalty.

#5 – Your Unique Utility Meter Number

Every customer account and service contains a meter number that is specific to that account and service. This is how your usage is tracked each month so that we can calculate your monthly charges.

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#6 – Customer Charge

This is the number that was shown on your utility meter on the dates that the FPUA technician read your meter (see #7 Meter Read Dates). Your monthly usage is calculated by subtracting Current Read minus Previous Read, to tell us how much of that service you have used during the billed period. For electric, usage is measured in kilowatt hours (kWh). For water, usage is calculated in gallons. For natural gas, usage is calculated in cubic feet of natural gas (CCF).

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#7 – Meter Read Dates

The listed dates show the days that your utility meter was read by a professional FPUA technician or AMI software. The time period between those dates indicates the dates of service that are covered by this bill.

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#8 – Your Historic Usage

For every utility service, your bill shows your usage history for the past 12 months in the corresponding measurement for that utility service (electric is kilowatt hours; water is gallons where 4 K equals 4,000 gallons; and natural gas is cubic feet of natural gas). This feature allows you to track whether your usage is increasing or decreasing during certain seasons of the year, so that you can plan ahead. Using this feature, you can also identify any sudden fluctuations that might indicate a leak or faulty appliance. Please call a Customer Service Representative if you see a fluctuation that concerns you, we are happy to help: 772-466-1600 ext. 3900.

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#9 – Customer Charge – Readiness to Serve

This is a readiness to serve flat rate charge that includes the cost of operating, maintaining, and improving utility infrastructure. Each utility service (electric, water, wastewater, gas, and internet) is responsible for operating, maintaining, and improving its infrastructure and therefore contains its own flat rate customer charge to cover these costs. This charge also provides the funds necessary to support critical administrative functions of the utility including Customer Service support, Financial Administration, and Facilities Maintenance, to name a few.

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#10 – Monthly Usage Charge

This charge is calculated by multiplying your usage (see #6 “Your Monthly Utility Meter Reading) by the associated rate for that utility service. Most utility services are charged on tiered rates that increase as you use more of the utility service. This tiered rate system aims to encourage conservation of natural resources such as the Floridan aquifer and also reduce overload on the utility infrastructure systems such as the electric grid.

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#11 – Taxes and Government Surcharges

Each utility service is subject to its own taxes and surcharges depending upon the utility service and the address that is being served. These taxes are not set by FPUA but rather by local, county, and/or state statutes.

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#12 – City Services

FPUA provides a billing service to the City of Fort Pierce by including garbage, recycling, and community beautification fees on the combined utility bill.  These services (trash collection and community beautification) are provided by the City of Fort Pierce and not by FPUA. Our role is only to provide a simple billing mechanism through which the City of Fort Pierce may collect the necessary fees to run those programs. For more information about these programs, please visit www.CityofFortPierce.com

#13 – Resource Cost Adjustments

For electric (Power Cost Adjustment) and natural gas (Purchased Gas Adjustment), this figure represents the adjustment required when the price of wholesale natural gas is higher or lower than the amount that was originally budgeted in the base rate. The base rate for those utility services are set according to a projected cost of natural gas. When the cost of natural gas is higher than that projected cost, the adjustment line on your bill represents the additional cost of purchasing that resource. Please note that FPUA does everything in its power to provide our customers with stable and predictable bills, including pre-purchasing natural gas wherever possible. The cost adjustments are frequently discussed at FPUA Board Meetings, and we welcome your attendance and feedback at those meetings if you would like to learn more.

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#14 – Internet Charges

Customers of FPUAnet, our internet service provider, will find their monthly internet bill located under Miscellaneous Charges/Credits section of the combined utility bill. Charges include the monthly fee for internet service as well as any rental fees that may apply, such as renting a wireless router. If you would like to learn more about our internet service provider, FPUAnet, please visit www.FPUAnet.com.

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