The FPUA Customer Inquiry System (CIS) allows customers to access current account information from any touch tone phone 24-hours-a-day. All you need is your account number to access CIS.
When you call (772) 466-1600, you will be asked if you wish to use this system. Customer Services Representatives will continue to be available from 9:00 am to 5:00 pm, Monday through Friday.
This is your customer account number. Customer Service Representatives may ask for your Customer Account Number to help them review your account when you call or come in with questions.
Please refer to “New Charges” for the monthly bill total. The “New Charges Due Date” indicates the date by which those new charges are due to FPUA without penalty.
Every customer account and service contains a meter number that is specific to that account and service. This is how your usage is tracked each month so that we can calculate your monthly charges.
This is the number that was shown on your utility meter on the dates that the FPUA technician read your meter (see #2 Meter Read Dates). Your monthly usage is calculated by subtracting Current Read minus Previous Read, to tell us how much of that service you have used during the billed period. For electric, usage is measured in kilowatt hours (kwH). For water, usage is calculated in gallons. For natural gas, usage is calculated in cubic feet of natural gas (CCF).
The listed dates show the days that your utility meter was read by a professional FPUA technician or AMI software. The time period between those dates indicate the dates of service that are covered by this bill.
This is a readiness to serve flat rate charge that includes the cost of operating, maintaining, and improving utility infrastructure. Each utility service (electric, water, wastewater, gas, and internet) is responsible for operating, maintaining, and improving its infrastructure and therefore contains its own flat rate customer charge to cover these costs. This charge also provides the funds necessary to support critical administrative functions of the utility including Customer Service support, Financial Administration, and Facilities Maintenance, to name a few.
This charge is calculated by multiplying your usage (see #5 “Your Monthly Utility Meter Reading) by the associated rate for that utility service. Most utility services are charged on tiered rates that increase as you use more of the utility service. This tiered rate system aims to encourage conservation of natural resources such as the Floridan aquifer and also reduce overload on the utility infrastructure systems such as the electric grid.
Each utility service is subject to its own taxes and surcharges depending upon the utility service and the address that is being served. These taxes are not set by FPUA but rather by local, county, and/or state statutes.
For every utility service, your bill shows your usage history for the past 12 months in the corresponding measurement for that utility service (electric is kilowatt hours; water is gallons where 4 K equals 4,000 gallons; and natural gas is cubic feet of natural gas). This feature allows you to track whether your usage is increasing or decreasing during certain seasons of the year, so that you can plan ahead. Using this feature, you can also identify any sudden fluctuations that might indicate a leak or faulty appliance. Please call a Customer Service Representative if you see a fluctuation that concerns you, we are happy to help: 772-466-1600 ext. 3900.
FPUA provides a billing service to the City of Fort Pierce by including garbage, recycling, and community beautification fees on the combined utility bill. These services (trash collection and community beautification) are provided by the City of Fort Pierce and not by FPUA. Our role is only to provide a simple billing mechanism through which the City of Fort Pierce may collect the necessary fees to run those programs. For more information about these programs, please visit www.CityofFortPierce.com
This is the address associated with the utility services being used and charged on this bill.
Medical Seal is a notification program that identifies FPUA electric customers who have been certified by their Florida-licensed physician as dependent upon electricity-powered life support equipment. The Medical Seal program maintains a record of customers who depend on this equipment, and a seal is placed on the meter so our service crews can recognize the location that has a medical need’s customer. Since service interruptions cannot be eliminated, and power cannot be guaranteed, it is essential that customers with this equipment have backup power supplies.
Any residential customer whose electric service is medically essential is eligible to join if that medical condition has been certified by a physician licensed to practice in the state of Florida.
Electric service is considered essential if you’re dependent on electric-powered equipment as specified by a physician to avoid:
To be placed on the Medical Seal List, print the below Medical List Request Form and submit it to your physician for completion advising FPUA of the life-support equipment in use. Once we receive the form, FPUA will then notify you of your acceptance into the Medical Seal List. To remain on the list, a new letter must be submitted annually.
FPUA representatives will notify these customers when disconnection of electric service is required for non-payment of an electric bill; or when planned service interruptions must occur for power line equipment maintenance.
Please inform FPUA if the equipment is no longer in use or has been moved to another location. Customers on the Medical Seal List are still subject to all FPUA policies pertaining to payment of bills and deposits. For more information, call Customer Service at (772) 466-1600.
Project CARE is a nonprofit program established by Fort Pierce Utilities Authority which provides emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.
It is not the program’s intent to pay chronic or long term debt, rather it is to assist those who are experiencing temporary financial hardship.
Project CARE is funded by individuals in our community, either by utility customers who donate through their monthly utility bills or those who make one-time donations. These voluntary, tax-deductible donations go to assist local families in payment of their electric, water, sewer, natural gas, and garbage bills.
Funds for the program are collected by Fort Pierce Utilities Authority and are turned over to Mustard Seed Ministries, a local, nonprofit, community-assistance agency. Mustard Seed provides oversight of Project CARE and ensures that each applicant truly qualifies for the assistance.
Project CARE contributions go directly to help Fort Pierce Utilities Authority customers in need. We do not deduct any administrative costs, so your entire donation reaches those in financial distress right here in Fort Pierce. Our goal is to help without creating dependence. Applicants must pay a part of the bill themselves. Project CARE does not pay late fees or help the same household more than once in any twelve-month period.
Your contribution to Project CARE helps others build a stronger, more stable financial future for themselves. You can help in a number of ways:
Return the donation card from the Project CARE Brochure to have your contribution added to your monthly bill.
Today’s read is: 25982
Today’s read is: 5982
The only number that is read would be the 3 (three). The white numbers on the black background would not be read, as FPUA only reads water meters in thousand gallons.
Today’s read is: 3
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