Contact Customer Service

Customer Service Information

Information Is Just A Touch Away

The FPUA Customer Inquiry System (CIS) allows customers to access current account information from any touch tone phone 24-hours-a-day. All you need is your account number to access CIS.

When you call (772) 466-1600, you will be asked if you wish to use this system. Customer Services Representatives will continue to be available from 9:00 am to 5:00 pm, Monday through Friday.

Use this System to Access the Following Information

  • Account Balances
  • Due Dates
  • Past Due Amounts
  • Dates of Payments
  • Check Numbers
  • Regular Business Hours
  • Holiday Closing Schedule
  • How to Open a New Account
  • How Your Current Bill was Calculated
  • The Date Your Meter was Read
  • Units of Water or Energy Use

Roll Your Mouse Over Each Number to View Invoice Details

Roll Your Mouse Over Each Number to View Invoice Details
Account Number New Charges Due By This Date Your Unique Meter Number Your meter’s current read and previous bill read. Dates of service covered by the bill. Customer charge includes cost for all the administrative functions. How much those units cost. Rates include the delivery cost of poles, lines, transformers, pipes and other equipment associated with delivering electricity, natural gas and water to you. City, County and State taxes and surcharges. Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months. Your meter’s current read and previous bill read. Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months. Your meter’s current read and previous bill read. Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months. City of Fort Pierce garbage and recycling charges. Garbage and recycling are provided by the City of Fort Pierce. Address Where You Receive Service

Account Number

This is Your Account Number

New Charges Due By This Date

This shows the date when your new charges are due.

Your Unique Meter Number

Your unique meter number. If your number starts with “E” it is for Electric, “G”
Natural Gas, and “W” Water.

Your meter’s current read and previous bill read.

Your meter’s current read and previous bill read.

Dates of service covered by the bill.

Dates of service covered by the bill. 

Customer charge includes cost for all the administrative functions.

Customer charge includes cost for all the administrative functions.

How much those units cost. Rates include the delivery cost of poles, lines, transformers, pipes and other equipment associated with delivering electricity, natural gas and water to you.

How much those units cost. Rates include the delivery cost of poles, lines, transformers, pipes and other equipment associated with delivering electricity, natural gas, and water to you.

City, County and State taxes and surcharges.

City, County and State taxes and surcharges.

Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.

Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.

Your meter’s current read and previous bill read.

Your meter’s current read and previous bill read.

Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.

Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.

Your meter’s current read and previous bill read.

Your meter’s current read and previous bill read.

Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.

Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.

City of Fort Pierce garbage and recycling charges. Garbage and recycling are provided by the City of Fort Pierce.

City of Fort Pierce garbage and recycling charges. Garbage and recycling are provided by the City of Fort Pierce.

Address Where You Receive Service

Address Where You Receive Service

Medical Seal

Medical Seal is a notification program that identifies FPUA electric customers who have been certified by their Florida-licensed physician as dependent upon electricity-powered life support equipment. The Medical Seal program maintains a record of customers who depend on this equipment, and a seal is placed on the meter so our service crews can recognize the location that has a medical need’s customer. Since service interruptions cannot be eliminated, and power cannot be guaranteed, it is essential that customers with this equipment have backup power supplies.

Who is Eligible?

Any residential customer whose electric service is medically essential is eligible to join if that medical condition has been certified by a physician licensed to practice in the state of Florida.

Electric service is considered essential if you’re dependent on electric-powered equipment as specified by a physician to avoid:

  • Loss of life
  • Serious medical complications requiring immediate hospitalization

To be placed on the Medical Seal List, print the below Medical List Request Form and submit it to your physician for completion advising FPUA of the life-support equipment in use. Once we receive the form, FPUA will then notify you of your acceptance into the Medical Seal List. To remain on the list, a new letter must be submitted annually.

FPUA representatives will notify these customers when disconnection of electric service is required for non-payment of an electric bill; or when planned service interruptions must occur for power line equipment maintenance.

Please inform FPUA if the equipment is no longer in use or has been moved to another location. Customers on the Medical Seal List are still subject to all FPUA policies pertaining to payment of bills and deposits. For more information, call Customer Service at (772) 466-1600.

Project CARE is about people caring for people… neighbors helping neighbors.

Project CARE is a nonprofit program established by Fort Pierce Utilities Authority which provides emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.

It is not the program’s intent to pay chronic or long term debt, rather it is to assist those who are experiencing temporary financial hardship.

Project CARE is funded by individuals in our community, either by utility customers who donate through their monthly utility bills or those who make one-time donations. These voluntary, tax-deductible donations go to assist local families in payment of their electric, water, sewer, natural gas, and garbage bills.

Funds for the program are collected by Fort Pierce Utilities Authority and are turned over to Mustard Seed Ministries, a local, nonprofit, community-assistance agency. Mustard Seed provides oversight of Project CARE and ensures that each applicant truly qualifies for the assistance.

For more donation information, call a Customer Service Representative at (772) 466-1600.

Who Does Project CARE Help?

Project CARE contributions go directly to help Fort Pierce Utilities Authority customers in need. We do not deduct any administrative costs, so your entire donation reaches those in financial distress right here in Fort Pierce. Our goal is to help without creating dependence. Applicants must pay a part of the bill themselves. Project CARE does not pay late fees or help the same household more than once in any twelve-month period.

How Can You Help?

Your contribution to Project CARE helps others build a stronger, more stable financial future for themselves. You can help in a number of ways:

  1. Make a one-time contribution.
  2. Make a set monthly contribution.
  3. You may also be able to round your payment up to a whole dollar amount.

Return the donation card from the Project CARE Brochure to have your contribution added to your monthly bill.

Electric Meter

Digital Electric Meter Electric Meter

It is usually located out back and has heavy wires going to the power pole. Call FPUA if anything is touching these wires.

  1. Stand directly in front of the meter to avoid mistakes in reading. Have a pencil and paper ready to write down the numbers.
  2. Start by reading the far right dial. It revolves clockwise, continue reading the dials to the left. Notice the next dial to the left revolves counterclockwise etc.
  3. The meter reads whole numbers only, NOT fractions.
  4. When the pointer on dial (A) goes around once then the pointer on dial (B) moves one number. The other dials continue the same way.
  5. When the pointer is between two numbers, write down the smaller number, except when the pointer is between 9 and 0, write down 9 because 0 means 10 in this position.
  6. If you’re not sure the pointer is on the number, check by looking back at the dial before it to make sure it has passed the 0 (made a complete turn).
  7. Subtract yesterday’s read from today’s read to get your kWh usage.
  8. The dials register the Kilowatt Hours of electricity used: 1 kWh = 1000 Watts.

 

Let’s read the example meter below: Start by reading Dial (A).

  • Dial A: The pointer is in between 2 and 3, write 2 down.
  • Dial B: The pointer is in between 8 and 9, write 8 down.
  • Dial C: The pointer is in between 9 and 0, write 9 down.
  • Dial D: The pointer appears to be on 6; to check we look back at Dial C to see if it has made a full revolution. The pointer on Dial C is on 9, so it did not make a full turn, write 5 down.
  • Dial E: The pointer is between 2 and 3, write 2 down.

Today’s read is: 25982

 

Gas Meter

Gas Meter

It is usually located next to the building.

  1. Stand directly in front of the meter to avoid mistakes in reading. Have a pencil and paper ready to write down the numbers.
  2. Start by reading the far right dial. It revolves clockwise, continue reading the dials to the left. Notice the next dial to the left revolves counterclockwise etc.
  3. The meter reads whole numbers only, NOT fractions.
  4. When the pointer on dial (1 thousand) goes around once then the pointer on dial (10 thousand) moves one number. The other dials continue the same way.
  5. When the pointer is between two numbers, write down the smaller number, except when the pointer is between 9 and 0, write down 9 because 0 means 10 in this position.
  6. If you’re not sure the pointer is on the number, check by looking back at the dial before it to make sure it has passed the 0 (made a complete turn).
  7. Subtract yesterday’s read from today’s read to get your CCF (100 cubic feet) usage.
  8. The bottom dial (shown here as two feet) indicates small amounts of consumption that are not billed until indicated on the dials above.

Let’s read the example meter below: Start by reading Dial (1 Thousand).

Gas Meter Dials

  • Dial 1 Thousand: The pointer is in between 2 and 3, write 2 down.
  • Dial 10 Thousand: The pointer is in between 8 and 9, write 8 down.
  • Dial 100 Thousand: The pointer is in between 9 and 0, write 9 down.
  • Dial 1 Million: The pointer appears to be on 6; to check we look back at Dial C to see if it has made a full revolution. The pointer on Dial 100 Thousand is on 9, so it did not make a full turn, write 5 down.

Today’s read is: 5982

Water Meter

Water Meter Cover

It’s usually located in the front yard near the lot line that separates yards.

Call FPUA at (772) 466-7703, Option 1, if a water pipe or line bursts in your yard. FPUA will send someone out to turn off the water until the leak can be fixed.

  1. Carefully lift the lid. Have a pencil and paper ready to write down the numbers.
  2. FPUA bills water by thousand gallons.
  3. Write down the black numbers with a white background from left to right.
  4. The three white numbers with the black background are not read when reading the bill.
  5. Subtract the current read from the last bill received.

Water Meter Inside

How to check if there is a leak:

  1. Turn off all water faucets in the house and outside.
  2. Lift the lid on the meter.
  3. There will be a black or red triangle on the meter.
  4. If the triangle is spinning while all water is off, a leak is present.

Let’s read the example meter below:

The only number that is read would be the 3 (three). The white numbers on the black background would not be read, as FPUA only reads water meters in thousand gallons.

Water Meter Read  Today’s read is: 3

Dear Customer,

Our goal is to provide you with exceptional customer service that is prompt, courteous, and professional. Your opinion is important to us. Please take a moment to tell us, below, if we are meeting our goal and how we may improve.

Thank You!