(including forms such as Budget Billing, Extensions & Payment Arrangement Requests, Rebates, Stop Service Requests, Water/Wastewater Adjustment Requests, Commercial Tax Forms and Exemptions, and more)
Budget Billing – FPUA offers Budget Billing to all Residential Customers. FPUA’s Budget Billing program is designed to assist our Residential Customers in avoiding seasonal highs and lows by providing a more accurate and controlled monthly bill. FPUA uses historical charges to adjust each month’s bill to avoid swings between months, especially during seasonal changes. To submit your Budget Billing application – complete our Budget Billing Request form.
Golden Years – The Golden Years Program is designed for FPUA customers who are on a fixed income. This program allows FPUA to adjust the due date of an eligible customer’s utility bill, to better align with the date they receive their fixed income. Please note, individuals that are considered part of the employable workforce do not qualify for the program, unless management approves via exception. To check your eligibility or submit your Golden Years application – complete the Golden Years Plus Plan Request form.
Medical Seal – The Medical Seal Program is designed for FPUA customers who rely on electric-powered equipment, as specified by a physician, to avoid serious medical complications that may require immediate hospitalization and loss of life. Any residential customer whose electric service is medically essential is eligible to join by submitting the Medical List Request Form certified by a Florida-licensed physician. In order to remain on the Medical Seal Program, a new Medical List Request form must be submitted each year. Failure to do so will result in removal from the program.
FPUA Customer Service Representatives will notify customers on the Medical Seal Program when disconnection of electric service is required due to non-payment or when planned service interruptions must occur for power line equipment maintenance. Since service interruptions cannot be eliminated, and power cannot be guaranteed, customers with this equipment should also have backup power supplies and pre-register for shelter services during hurricanes and other extreme weather events.
Please inform FPUA if the equipment is no longer in use or has been moved to another location. Customers on the Medical Seal Program are still subject to all FPUA policies about payment of bills and deposits. To be added to the Medical Seal Program, print the Medical List Request form. Once signed by your physician, return the form to Customer Service.
The FPUA Customer Inquiry System (CIS) allows customers to access current account information from any touch tone phone 24-hours-a-day. All you need is your account number to access CIS.
When you call (772) 466-1600, you will be asked if you wish to use this system. Customer Services Representatives will continue to be available from 9:00 am to 5:00 pm, Monday through Friday.
Today’s read is: 25982
Today’s read is: 5982
The only number that is read would be the 3 (three). The white numbers on the black background would not be read, as FPUA only reads water meters in thousand gallons.
Today’s read is: 3
This is the address associated with the utility services being used and charged on this bill.
2 Occurrences On Utility Bill
This is your customer account number. Customer Service Representatives may ask for your Customer Account Number to help them review your account when you call or come in with questions.
Important: if you have a balance that is “Past Due,” that balance is due ASAP to avoid shut-off of your utility services. FPUA does everything it can to support our customers but is required to collect fees for the services that we provide in order to remain in good fiscal standing and provide jobs and reliable utility services without defaulting on our own expenses. There are programs available to assist you such as Budget Billing and Project CARE. If you are in need of assistance, please call a Customer Service Representative who can share more information about these programs with you, we are happy to help: 772-466-1600 ext. 3900.
Please refer to “New Charges” for the monthly bill total. The “New Charges Due Date” indicates the date by which those new charges are due to FPUA without penalty.
Every customer account and service contains a meter number that is specific to that account and service. This is how your usage is tracked each month so that we can calculate your monthly charges.
3 Occurrences On Utility Bill
This is the number that was shown on your utility meter on the dates that the FPUA technician read your meter (see #7 Meter Read Dates). Your monthly usage is calculated by subtracting Current Read minus Previous Read, to tell us how much of that service you have used during the billed period. For electric, usage is measured in kilowatt hours (kWh). For water, usage is calculated in gallons. For natural gas, usage is calculated in cubic feet of natural gas (CCF).
The listed dates show the days that your utility meter was read by a professional FPUA technician or AMI software. The time period between those dates indicates the dates of service that are covered by this bill.
For every utility service, your bill shows your usage history for the past 12 months in the corresponding measurement for that utility service (electric is kilowatt hours; water is gallons where 4 K equals 4,000 gallons; and natural gas is cubic feet of natural gas). This feature allows you to track whether your usage is increasing or decreasing during certain seasons of the year, so that you can plan ahead. Using this feature, you can also identify any sudden fluctuations that might indicate a leak or faulty appliance. Please call a Customer Service Representative if you see a fluctuation that concerns you, we are happy to help: 772-466-1600 ext. 3900.
This is a readiness to serve flat rate charge that includes the cost of operating, maintaining, and improving utility infrastructure. Each utility service (electric, water, wastewater, gas, and internet) is responsible for operating, maintaining, and improving its infrastructure and therefore contains its own flat rate customer charge to cover these costs. This charge also provides the funds necessary to support critical administrative functions of the utility including Customer Service support, Financial Administration, and Facilities Maintenance, to name a few.
4 Occurrences On Utility Bill
This charge is calculated by multiplying your usage (see #6 “Your Monthly Utility Meter Reading) by the associated rate for that utility service. Most utility services are charged on tiered rates that increase as you use more of the utility service. This tiered rate system aims to encourage conservation of natural resources such as the Floridan aquifer and also reduce overload on the utility infrastructure systems such as the electric grid.
Each utility service is subject to its own taxes and surcharges depending upon the utility service and the address that is being served. These taxes are not set by FPUA but rather by local, county, and/or state statutes.
FPUA provides a billing service to the City of Fort Pierce by including garbage, recycling, and community beautification fees on the combined utility bill. These services (trash collection and community beautification) are provided by the City of Fort Pierce and not by FPUA. Our role is only to provide a simple billing mechanism through which the City of Fort Pierce may collect the necessary fees to run those programs. For more information about these programs, please visit www.CityofFortPierce.com
For electric (Power Cost Adjustment) and natural gas (Purchased Gas Adjustment), this figure represents the adjustment required when the price of wholesale natural gas is higher or lower than the amount that was originally budgeted in the base rate. The base rate for those utility services are set according to a projected cost of natural gas. When the cost of natural gas is higher than that projected cost, the adjustment line on your bill represents the additional cost of purchasing that resource. Please note that FPUA does everything in its power to provide our customers with stable and predictable bills, including pre-purchasing natural gas wherever possible. The cost adjustments are frequently discussed at FPUA Board Meetings, and we welcome your attendance and feedback at those meetings if you would like to learn more.
This section includes any applicable late fees, service reconnection fees, required deposits, or credits related to each utility service. Monthly fees for FPUAnet, our internet service provider, as well as any FPUAnet equipment rental fees that may apply, are also itemized here. If you would like to learn more about FPUAnet, please visit www.FPUAnet.com.
You have questions, we’ve got answers. Click Here for the most frequently asked questions.
Project CARE is a nonprofit program established by Fort Pierce Utilities Authority which provides emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.
It is not the program’s intent to pay chronic or long term debt, rather it is to assist those who are experiencing temporary financial hardship.
Project CARE is funded by individuals in our community, either by utility customers who donate through their monthly utility bills or those who make one-time donations. These voluntary, tax-deductible donations go to assist local families in payment of their electric, water, sewer, natural gas, and garbage bills.
Funds for the program are collected by Fort Pierce Utilities Authority and are turned over to Mustard Seed Ministries, a local, nonprofit, community-assistance agency. Mustard Seed provides oversight of Project CARE and ensures that each applicant truly qualifies for the assistance.
Project CARE contributions go directly to help Fort Pierce Utilities Authority customers in need. We do not deduct any administrative costs, so your entire donation reaches those in financial distress right here in Fort Pierce. Our goal is to help without creating dependence. Applicants must pay a part of the bill themselves. Project CARE does not pay late fees or help the same household more than once in any twelve-month period.
Your contribution to Project CARE helps others build a stronger, more stable financial future for themselves. You can help in a number of ways:
Return the donation card from the Project CARE Brochure to have your contribution added to your monthly bill.