Fort Pierce Utilities Authority COVID-19 Update Page FPUA COVID-19 Update Page FPUA COVID-19 Update Page FPUA COVID-19 Update Page

Fort Pierce Utilities Authority COVID-19 Updates

May 20, 2020

FPUA has implemented multiple measures to help our customers during this crisis such as suspending disconnections and waiving penalty and late fees for all of our customers. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.

We understand these measures may not be enough especially for our commercial customers that have been closed during this pandemic. For any commercial customer that is experiencing financial hardship, please take advantage of the COVID-19 payment program at zero (0%) interest. The minimum amount to avoid interruption of service will be the past due balance minus your deposit requirement. Then, the remaining balance can be paid over a period of six (6) months. Example: $2,400 past due balance with a $1200 deposit requirement. Minimum payment now is $1200 and reminder of balance over 6 months at $200 per month.

This program will be available until July 1, 2020 so please contact our commercial liaison representative at 772-466-1600, extension 3243 at your earliest convenience to register for this program and to avoid interruption of service.

All of our customers are encouraged to pay their bill each month to the extent possible. If you need to make payment arrangements to avoid interruption of service, please call us at 772-466-1600 to speak to a customer service representative. Please be patient as you may experience long wait times as we work closely with each and every customer.


May 18, 2020

Fort Pierce Utilities Authority (FPUA) has established the Project Care COVID-19 Relief Fund with a sponsorship in the amount of $100,000 to assist customers most affected by the COVID-19 Crisis pay their utility bill. FPUA is partnering with Mustard Seed Ministries and ALPI (The Agricultural and Labor Program, Inc.) to manage and administer funds based on specific eligibility criteria.
Eligibility criteria includes:


May 16, 2020

Fort Pierce Utilities Authority (FPUA) is closely monitoring the spread and potential threat posed by Coronavirus, COVID-19. Although there have been no confirmed cases along the Treasure Coast, the most important thing for FPUA to do is plan and prepare. Our guidance for decision making is primarily the Centers for Disease Control (CDC) and the St. Lucie County Department of Health.
FPUA is taking the following steps to make sure that we continue to serve you and protect the health and safety of both our customers and staff. Beginning Wednesday, March 18 at 9:00 am, the Customer Service Lobby will be closed to the public. FPUA anticipates reopening the lobby after a period of two weeks, but will re-evaluate according to recommendations from the CDC and SLC Department of Health. FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. We urge all FPUA customers to continue to make regular payments to avoid creating an unmanageable past-due balance.

Connecting with FPUA Customer Service.

Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. For additional information please call FPUA Customer Service at 772-466-1600, ext. 3900.


May 14, 2020

Fort Pierce Utilities Authority (FPUA) will re-open the Customer Service Lobby on Wednesday, May 20, 2020 at 9:00 am. To protect the health and safety of FPUA customers and staff, protective measures will be in place, including social distancing.
Protective measures include:

As a reminder, there are a variety of other options available to pay utility bills and request account services that do not require a visit to the Customer Service lobby including:

Thank you in advance for your patience as we work diligently to protect the safety and well-being of all customers and staff. For additional information please call FPUA Customer Service at 772-466-1600, ext. 3900.


May 6, 2020

FPUA continues its commitment to assist customers navigate these uncertain times by implementing measures such as suspension of disconnects and waiving all penalties and late fees. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.

We are announcing the availability of the COVID-19 Payment Program. Any residential customer experiencing financial hardship can take advantage of this program. Offered at zero percent (0%) interest, this payment program allows you to finance your past due balance without interruption of service. The minimum payment arrangement amount must be $50 per month, and allows a maximum of 12 months to pay the entire past due balance.

Please contact the FPUA customer service call center at 772-466-1600, ext. 3900 to register for this program. Please be patient as you may experience long wait times while we work closely with each and every customer. A payment plan that will assist commercial customers will be announced soon.We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis.

To stay informed on the latest updates and for helpful conservation tips, visit our Facebook page at (www.facebook.com/teamFPUA) and this website www.fpua.com.

If you are experiencing other needs or concerns, please call the 211 helpline or visit their Pam Beach and Treasure Coast website at www.211palmbeach.org.


April 22, 2020

Fort Pierce Utilities Authority (FPUA) remains committed to helping our customers and our community by providing reliable essential services during the COVID-19 Pandemic.
In mid-March, FPUA announced all service disconnects were suspended until further notice. On April 21, 2020, the FPUA Board approved a $2 reduction in the Power Cost Adjustment (PCA) beginning in May and continuing until further notice. This PCA reduction is far-reaching and provides continuous relief over a period of months versus a one-time reduction.

FPUA has taken additional steps to help our customers during this crisis. This includes the following items:

We strongly encourage our customers to stay current with their utility bills to the extent possible and we will continue to work diligently to develop programs to assist you as we transition through this crisis. To stay informed on the latest updates and for helpful conservation tips, visit our Facebook page at (www.facebook.com/teamFPUA) and our website at (www.fpua.com).


April 6, 2020

With the closure of the Customer Service Lobby, Fort Pierce Utilities Authority (FPUA) is experiencing an increase in drive-thru traffic. Beginning tomorrow April 7, 2020 and until further notice, FPUA will be extending the drive-thru hours from 7:30 am to 5:00 pm, Monday through Friday. Also, the outdoor Kiosk is located on the west side of the same building as the drive-thru. The Kiosk is available 24 hours and accepts payments by cash, credit/debit cards, and checks. All payments made through the Kiosk are credited to your account within minutes.

Please remember these helpful tips to expedite service and decrease waiting time in the drive-thru:

We encourage our customers to view the other payment options available at www.fpua.com. The Call Center is available Monday through Friday, 9 am-5 pm and can be reached at 772-466-1600, ext. 3900.


March 30, 2020

As the Coronavirus pandemic continues to evolve, Fort Pierce Utilities Authority (FPUA) is closely following our Pandemic Response Plan, as well as requirements set forth by National, State, and local government agencies. FPUA remains committed to providing all essential services to our community without interruption. We are continuing to suspend all service disconnections for non-payment until further notice, however, we urge all customers to continue to make regular payments to the best of their ability.

Customers making utility payments can do so at the Kiosk or the payment Drop Box located on the west side of the building at 206 South 6th Street. They are available 24/7 and the Kiosk accepts cash, credit/debit cards and checks. The drive-thru is also available, but lines can be long in the early hours. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. The drive-thru is located at 206 South 6th Street and is open Monday through Friday, 8 am-5 pm. We encourage you to view the many online payment options available at www.fpua.com. Anyone who anticipates difficulty paying their utility bill due to this pandemic should reach out to us to work out payment options. The Call Center can be reached at 772-466-1600 ext.3900 and is available Monday through Friday, 9 am-5 pm.

If you have been impacted by illness or job loss related to the pandemic, please call 211 to inquire if there are organizations in our area that may have funds available to assist eligible residents.


March 27, 2020

As FPUA does its part to help control the spread of the Coronavirus, we are in the process of answering your calls remotely. Thank you for your patience as we continue to streamline the process. Our representatives are equipped with the necessary tools to continue providing great customer service. Again, thank you for your patience! Stay safe!

FPUA's Customer Service Lobby located at 206 S. 6th Street will remain closed until further notice. The drive-thru will remain open regular hours of Monday through Friday, 8 am to 5 pm. The Call Center can be reached at 772-466-1600, ext. 3900 Monday through Friday, 9 am to 5 pm. The outside Kiosk and the payment drop box located on the west side of the building remain available 24/7. The Kiosk accepts cash, credit/debit cards and checks. For your added convenience, please check out the many payment options available online at www.fpua.com. We encourage all customers to remain current with utility bill payments.


March 25, 2020

Florida Community Health Centers opened its first Coronavirus drive through testing center in Fort Pierce yesterday. If you have a fever, cough or shortness of breath, you should call 772-461-1402 for screening and further instructions. Be safe and stay healthy! Click here to view the flyer from Florida Community Health Centers, Inc.


March 24, 2020

COVID-19 Update: As FPUA continues to follow its Pandemic Response Plan, we are implementing the following procedures to protect the health and safety of both our customers and staff:

Thank you for your help in keeping the possible spread of COVID-19 to a minimum.


Alternative Payment Options.*

Remote Payment locations include:

*Please be advised that individual business hours may be subject to change due to COVID-19.


Phone and Mobile Payment Options. We encourage you to set up an online account where registered users can access online payment services, pay bills, enroll in paperless billing, and view/update account information.

While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, FPUA will continue to focus on prevention and safety. We strongly urge you to follow all CDC and SLC

Department of Health guidelines which include the following:

FPUA will continue to communicate with you regularly through this website.