The FPUA Customer Inquiry System (CIS) allows customers to access current account information from any touch tone phone 24-hours-a-day. All you need is your account number to access CIS.
When you call (772) 466-1600, you will be asked if you wish to use this system. Customer Services Representatives will continue to be available from 9:00 am to 5:00 pm, Monday through Friday.
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Project CARE is a nonprofit program established by Fort Pierce Utilities Authority which provides emergency assistance to those in our community who have experienced a recent personal or family crisis that has placed them in danger of losing their utility service.
It is not the program’s intent to pay chronic or long term debt, rather it is to assist those who are experiencing temporary financial hardship.
Project CARE is funded by individuals in our community, either by utility customers who donate through their monthly utility bills or those who make one-time donations. These voluntary, tax-deductible donations go to assist local families in payment of their electric, water, sewer, natural gas, and garbage bills.
Funds for the program are collected by Fort Pierce Utilities Authority and are turned over to Mustard Seed Ministries, a local, nonprofit, community-assistance agency. Mustard Seed provides oversight of Project CARE and ensures that each applicant truly qualifies for the assistance.
Project CARE contributions go directly to help Fort Pierce Utilities Authority customers in need. We do not deduct any administrative costs, so your entire donation reaches those in financial distress right here in Fort Pierce. Our goal is to help without creating dependence. Applicants must pay a part of the bill themselves. Project CARE does not pay late fees or help the same household more than once in any twelve-month period.
Your contribution to Project CARE helps others build a stronger, more stable financial future for themselves. You can help in a number of ways:
Return the donation card from the Project CARE Brochure to have your contribution added to your monthly bill.
Hover your mouse over each part of the bill to see what that information is on your bill.
This is Your Account Number
This shows the date when your new charges are due.
Your unique meter number. If your number starts with “E” it is for Electric, “G”Natural Gas, and “W” Water.
Your meter’s current read and previous bill read.
Dates of service covered by the bill.
Customer charge includes cost for all the administrative functions.
How much those units cost. Rates include the delivery cost of poles, lines, transformers, pipes and other equipment associated with delivering electricity, natural gas, and water to you.
City, County and State taxes and surcharges.
Amount of kilowatt-hours (Electric), units of natural gas or units of water consumed during the past 12 months.
City of Fort Pierce garbage and recycling charges. Garbage and recycling are provided by the City of Fort Pierce.
Address Where You Receive Service
Our goal is to provide you with exceptional customer service that is prompt, courteous, and professional. Your opinion is important to us. Please take a moment to tell us, below, if we are meeting our goal and how we may improve.
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