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Customer Inquiry System

Information Is Just A Touch Away

The FPUA Customer Inquiry System (CIS) allows customers to access current account information from any touch tone phone 24-hours-a-day. All you need is your account number to access CIS.

When you call (772) 466-1600, you will be asked if you wish to use this system. Customer Services Representatives will continue to be available from 9:00 am to 5:00 pm, Monday through Friday.

Receive Information On:

  • Account Balances
  • Due Dates
  • Past Due Amounts
  • Dates of Payments
  • Check Numbers
  • Regular Business Hours
  • Holiday Closing Schedule
  • How to Open a New Account
  • How Your Current Bill was Calculated
  • The Date Your Meter was Read
  • Units of Water or Energy Use