Fort Pierce Utilities Authority
Jason Hoffman 772-466-1600 x 3070
FOR IMMEDIATE RELEASE
FORT PIERCE, FLORIDA. May 1, 2017 – As part of the regulatory requirements for Natural Gas Public Awareness Program, Fort Pierce Utilities Authority (FPUA) is required to develop and follow a written public awareness plan and periodically assess the effectiveness of public awareness efforts through programs like Gas Overall Awareness Levels (GOAL).
The importance of these effectiveness assessments was brought to the forefront during public hearings on the September 9, 2010, pipeline rupture in San Bruno, CA. During the hearing before the National Transportation Safety Board (NTSB), the San Bruno Fire Chief stated that prior to the accident he was unaware that the gas transmission line was there, that the National Pipeline Mapping System existed, or that training programs on pipeline emergencies were available. In addition, NTSB staff challenged the validity of the mail-in surveys used by the utility for effectiveness assessment.
American Public Gas Association has taken great care to ensure that the GOAL program can stand up to such scrutiny. Their telephone polling method ensures that a random sample of both customers and non-customers is taken. The sample size is based on sound statistical principles designed to provide a 95% confidence level in the survey results – the highest confidence level used in any public opinion surveys.
Based on FPUA’s size, 8,000 customers will be called (4,000 gas, 4,000 non-gas) and asked a series of 14 questions related to the public awareness information we have sent out. The survey will start on May 8 and should be completed in about ten days. The survey itself should take about 5-7 minutes. We strongly encourage our customers to take a few minutes and participate in the survey. Your feedback is important to us to make sure that the information and medium we are using is reaching our customers.
If you have any questions or concerns, please contact FPUA at 772.466.1600, and we will be happy to assist you.
About FPUA: Fort Pierce Utilities Authority is a municipal utility whose mission is “to provide our customers with economical, reliable and friendly service in a continuous effort to enhance the quality of life in our community.” Fort Pierce is one of more than 2,000 communities in the United States served by a community-owned electric utility, and one of very few who also provide water, wastewater, natural gas, and Internet services. Public utility systems are owned by the people they serve. All benefits from our locally controlled utility remain right here in the community. Additional information is available at www.fpua.com.